That is why, when you are deciding how to take your communication methods to the next level in your workplace, you need to make sure you use moderation so things do not get out of hand.

The following are some examples of major DON’Ts when you are using instant messaging in order to communicate:

• Sending a “follow-up” IM that says, “Hello!?” or “Are you there?!” when a person doesn’t respond. Don’t you think they would have responded if they were available?
• Typing in all CAPS. This is the equivalent of shouting when read through an online medium. If you need to emphasize something, use the bold or italic styles, if possible.
• Asking questions you can find out for yourself. I usually never ask other co-workers over IM silly questions like, “What’s the weather forecast for tonight?” or “What time is the meeting?” unless there’s a way I can look it up online myself. This prevents my co-worker from getting distracted (thereby, interrupting their workflow).
• Over-exertion through IM. Sometimes, if  a message is longer than a few sentences, than it may be best to transfer your message to an email, where it can be stored easily and answered when the other person has time.
• Under-explaining through IM. Having an IM client installed on your computer doesn’t make you a mind reader. It’s the same for everyone else. Simply typing the message “Are you almost finished?” is much less clear than “What’s the status on that copy you promised me today?”

Try to remember the golden rule- only IM others the way you want to be IM’ed. Respect others’ time and resources and try to use IM only when necessary.

If I see that a friend of mine is online, and their buddy name is marked as “Available”, I get irritated if I try to talk to them and ask them a question, and they don’t respond. This is probably the only communication medium where I feel this way. For text messages, emails, or phone calls, I don’t get antsy if I don’t get an immediate response.

I guess that is why it’s called ‘instant’ messaging- the status messages are there for a reason- so we can mark ourselves as ‘Busy’, ‘Away’, ‘Available’  or a short message of what we are doing in case people wish to contact us. This is definitely not something we can do with text, phone calls, or emails (unless we are gone for a long period of time and can set an email auto-responder).

A important rule of thumb is to utilize your status messages- if you cannot talk or respond, then set your status message as ‘Away’ or ‘Busy’ with a time of when you’ll be able to talk again (if possible).

When I’m at work, I like using my instant messenger because I like typing on a keyboard (I can type 65-70 words per minute), and I also can focus on work and other projects while having a conversation through the IM window. This allows me to communicate with co-workers or friends without decreasing my work efficiency and content output.

However, when I’m at home or on the go, I definitely like text messaging better. Like I’ve mentioned before, I have a Palm Pre, so the full QWERTY keyboard allows me to still type fast. Also, unlike using an instant messenger, most of the time, my contacts don’t expect an instant answer, allowing me to respond to their question or comment when it is necessary for me. Texting is also usually quick to the point and gets things done, whereas at work, I usually use IM for chatting or long conversations about projects.

What does everyone else think? Do you prefer texting over using an instant messenger?

And when it comes to instant messaging, especially hosted instant messaging, confrontation and fighting over this method of communication isn’t always the best method to use. For one, if you are using a hosted or secure IM client to have your conversations, what you say may be recorded by the program and can be seen by the security administrator of the program.

Even if you aren’t using a hosted IM messenger, confrontation is best handled face-to-face. This way, what you say can’t be misinterpreted because the other person cannot see your face or the hear the tone of your voice. Sarcasm also usually doesn’t carry well over instant messaging conversations, and this may “fuel the fire” and make an argument become bigger than it needs to be.

Face-to-face conversations also tend to be more productive because each person is solely focused on what is being said, instead of trying to multi-task during an IM conversation. Overall, if a confrontation arises, it’s important to handle it as soon as possible so it can be resolved and no more useless energy and anxiety is spent on it.

However, if you conduct your meetings using enterprise instant messaging, then you save the cost, time, and travel of going to meetings in other cities. Whereas a trip for one person to Chicago for 3 days would probably run a company at least $1000-1500, using an enterprise IM client is free, if you don’t take into consideration the subscription cost, which you are paying for anyway. Using voice chat, video chat, or group IM conversations, meetings can now be done electronically through the internet. This is the most efficient method of conducting meetings between people who are not in the same office or location.

And because of this, you should learn to utilize hosted or secure instant messaging in your everyday life as well. If a person shows up as online, then you know they are usually using their computer and will immediately respond for your request. I’ve also found that instant messaging is good when I go to talk to a co-worker at their desk and found that they have stepped out for lunch or to use the bathroom. I go back to my computer and send them an IM instead of an email, because I know that it is probably the first thing they will see on their screen when they sit back down. This usually leads to an instant response the moment they are back at their desk. Think of IM as a more personal message service- this can increase communication turnaround and productivity.

Communication skills are crucial in ANY job field, and instant messaging can only improve your communication (and typing!) skills. Since I have started using instant messaging on a daily basis, my typing speed (words per minute) has only improved. I can now almost type 70 words per minute! Being able to practice my typing every day only keeps my accuracy and speed up to date. So, in conclusion, if you have former co-workers and employers on your IM list, keep them on there. You’ll never know when they will think of you for a job opening they heard of!

It is interesting how technology such as encrypting instant messaging has come such a long way. It is important to remember that technology will continuously be developing and evolving as long as users have a need for it and different ways to use said technology are evolving just as fast alongside it. I think that telephones will continue to be used less and less as instant messaging becomes a more accepted method of communication.

I believe that as hosted and secure instant messaging continues to develop, that all instant messaging programs, free or not, will all use encryption in order to protect their users. I also believe that users will soon demand to have encrypted conversations and other transactions (file transfers, audio chats, etc.) in the instant messaging programs. On the same hand, once companies realize the importance encryption all online and digital communication is for their business, I’m sure that they will be jumping on the bandwagon too!

IM chat logs have even been used in court cases as evidence! This is why, for some, chat logs can be a headache. If your network administrator and/or supervisor has access to your chat logs, and you have been using the IM chat client to communicate in such a way that is against company policy, then chat logs may ‘catch you in the act’. This could lead to a reprimand, such as less vacation days or no chance for flex time, but can also lead up to termination, depending on each individual company’s policy.

For whatever use a hosted IM client and chat logs may be to you, make sure that you remember that your conversations could be monitored and come back to haunt you. A good rule of thumb is, if you wouldn’t say it out loud or to your manager directly (or to your grandmother), then you probably shouldn’t be saying it in IM at all.

No more going into work when you are getting sick because you don’t want to take any Paid Time Off (PTO). IM allows you to telecommunate and thus reduce the chances of others in your office getting sick because of you. Explain to your boss that this may actually SAVE your company money, as others will not have to stay home because they are sick.

Secure instant messaging client programs are also great if you are traveling- you can talk with clients and co-workers from your hotel room and the airport, if wireless internet is available. IM is the mobile communication solution for busy professionals!